For when things do not go according to plan we are here to help.

The best way to solve an issue is to flag it as soon as possible and our team will be happy to support. Here are a few guides to help you:


Returning Unused Concrete

Getting the measurements right is key. If your measurements are slightly out it could result in you over ordering, leading to surplus concrete onsite. 

If you do not have a way to dispose the concrete on your site, you may need to send it back to our plant. Returning concrete to us would incur a charge of £250 per m³. Please be aware that space is limited at our plant sites and we may not always be able to accomodate this request. 

If you need any assistance with your measurements please contact us



Key Point: 

If you measure 1m³ over what you need that’s an extra 2.4 tonnes of concrete which needs using. It is always advised to order exactly what is needed and to not accomodate for overages onsite.


Have A Query Onsite?

Sometimes things don’t go according to plan. If that is the case we will need to know about it as soon as possible. Speak to one of our teams to get your project back on track. We will work with you to meet a resolution seeking expert advise from our team within the appropriate local area.  


Unhappy with your service?

We never want to hear that our customers are dissatisfied with the service provided. But if this does happen please know that we will work with you to ensure our high standards of customer service continue. Please contact our support team who will be happy to work with you.