General advice and FAQs

24 hours notice is required for cancelling concrete orders, to change your order please call our sales office. You do not need to give us any reason for cancelling your contract, nor will you have to pay any penalty.

For more information please refer to our terms and conditions.

24 hours notice is required for changing concrete orders, to change your order please call our sales office.

For more information please refer to our terms and conditions.

A concrete pump would be used when barrowing is just not an option. For example, the concrete volume ordered is too much for you to move via wheel barrow, or too far for you to barrow. A concrete pump is attached to a truck. Smaller truck mounted pumps are available for domestic projects and smaller concrete volumes. A concrete pump is a separate vehicle required and tends to arrive on site around 60 minutes before your ready mixed concrete order. Please check with your chosen pump provider, where relevant, to ensure that you have all the materials they suggest. This gives the operator time to set up.

Check the delivery ticket to confirm the correct concrete and quantity has been delivered.

Advise the driver where the concrete is to be unloaded.

Direct the truck-mixer driver to the point of placing.

Concrete quantities, like any other measure of volume are calculated by multiplying length x width x depth (or height) and are measured in cubic metres (m3). For example: If a room measures 3m x 4m and the depth of the concrete floor is to be 100mm, the calculation is 3 x 4 x 0.1 = 1.2m3.

Make sure that you work out your sum in the same units (don’t mix metres and millimetres or yards and feet). Bear in mind that it’s generally easier to work with the metric system. Please contact us and we will help you.

For concrete bases, floors and drives, the area should be dug out to twice the required depth of concrete (a minimum of 100mm or 4 inches is advisable, so you should dig the area out to 200mm or 8 inches depth), and the soil should be compacted. A layer of hardcore 100mm deep should then be placed and compacted to give the concrete a solid base and prevent sinking.

A thin layer of sand on top of the hardcore will provide a smooth surface to work from and make calculation of the quantity required easier as it will help to prevent variations in the depth.

If you use a layer of polythene damp proof membrane between the hardcore and concrete, it will help to stop water being absorbed from the fresh concrete by the hardcore and problems with rising damp on your finished project. Remember, to take into consideration insulation depths when laying concrete for an internal floor. Ground conditions must be stable enough to take a heavy lorry.

Paving slabs, domestic block paving, etc. will not accept the weight of a truck-mixer. Brickwork, windows, asphalt, etc. should be protected against splashing.

View our guide to handling concrete safely page for advise when dealing with concrete.

It takes approximately 25-30 wheelbarrows to load 1m3! You will need to make sure you have the capacity and man power to move concrete this way. Take into consideration the setting time of concrete when trying to move concrete via wheelbarrow.

One cubic metre of concrete weighs around 2.4 tonnes. That equates to about 25-30 wheelbarrow loads per 1m3!

Payment can be made via all major credit card providers, online.

Refund will be made to the payment card that was initially used to make the purchase, usually within 3-5 business days of being initiated.

The chemical reaction that takes place within a concrete mix begins as soon as the cement and water are mixed together. This means that dependant on the travel time from our concrete plant to your delivery location, usually you will have between 1 – 2 hours once the concrete arrives on your job to place, level, compact and finish the mix. Higher strength mixes will generally give a little less working time than lower grades. Please ensure you have enough people to complete your project on time. We do offer high performance products which gain early high strengths, when faster strength gains are required. If you’re unsure about any of this information please contact our sales office.

The truck mixer is normally on site for 30 mins to allow you to unload your concrete order. Any additional time can be pre-arrange with the sales office, and is chargeable above the standard 30 minute period.

We always aim for the delivery time given but the very nature of small volume ready mixed concrete deliveries makes the time a little unpredictable. We do aim to deliver within an hour of the specified time but you will be notified if we are delayed any longer than this.

We do not accept returns due to the perishable nature of the concrete products. A charge for returned concrete is applicable so please be extra careful when measuring your area.

Please refer to our terms and conditions for more information.

We operate to normal delivery hours which are between 7am and 5pm. Monday to Friday. However you will choose the delivery window that works best for you.

Some of our plants are open on Saturday’s. This will be determined by the postcode that you enter to start the order process,. The available plant opening times will be specified on our delivery calendar.

We’d love to hear what you think of our new website. Why not send us your feedback using our contact us form.

When the truck mixer arrives on your site, the driver will assess the required delivery location, and discuss with you the best and safest method of discharging the concrete into the place you require. If it is not possible to get the truck mixer close enough, and you have notified us at the time of ordering that you may require it, off-loading directly into wheelbarrows will be possible.

If the truck mixer is required on site for more than 30 minutes, a small additional charge may be applied. It is a legal requirement that the driver washes his chutes before he enters back onto the highway after discharge. This will require a wheel barrow, waste ground or skip to minimise your mess on site. Every vehicle will have its own wash-off hose and water on board. Please be aware even though we are offering a ready mix service this is still a heavy goods vehicle.

A minimum of 48 hours notice is required for concrete orders via online ordering. All orders will be confirmed with you, by telephone on the number you have provided at checkout, before dispatch.

For more information on the sizes of our mixer trucks, please visit our mixer truck dimensions page.

Most people will already have the tools required to handle and place concrete, but check the list below to make sure you are fully prepared. Please refer to our ‘how to lay concrete’ page for more information. 

Remember a wheelbarrow is essential if you need to transport the concrete around your job. Please note 1m3 of concrete is equivalent to 25-30 wheelbarrow loads and weighs 2.4 tonnes.

Should you have any queries relating to our online ordering site please call us on the telephone number displayed in the navigation, or contact us using the contact form.

There is always a risk to manage to ensure the safety of the people involved, no matter the size or location of the job. We strongly recommend you take the time to read our concrete health and safety datasheet and the information on our guide to handling concrete safely page, including our health and safety video.

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